We need help in resolving our problem.
It concerns a Hitachi 53 Projection Television (Ultravision) set purchased from Brandsmart USA in November for over $2,600. Listed below is a history of how many times it has been in service since the date of purchase. Based on this history of problems, it is obvious that this was a defective product.
June - Picture start showing shadows and are blurry.
July - Pictures appear at an angle August - Power Light on the set stays on even after the TV is turned off.
May - No Audio. Problem not fixed the first time and had to be serviced again.
July - After being fixed for the audit problem we noticed that the TV was missing wheels and TV cabinet was broken.
August - TV is picked up again to repair damages.
September - TV is returned after repair.
October - No Picture or Audio.
Dec 18th Picked up the TV again for repair.
We are fed up of continually having to deal with repairs and have been without a TV since June on a continued basis.
We have written several letters to Brandsmart and Warrantech, (Extended Warranty Company), requesting refund and have been refused.
Help Us Please!
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