Shortly after purchase of an HP officejet 100 mobile printer, The printer was replaced with a damaged head" under Warranty. It is now just over 2 years old.
The printer is lightly used and looks new. I have purchased extra batteries and print cartridges for it. When it stopped working I followed support on line and then via phone. The problem was again diagnosed as a damaged "head", a recurrence of the original problem. The Telephone rep told me the printer was not repairable and offered me a substantial discount for 1 day only on a replacement printer for "$290 approx. I chose not to replace the printer at that time. Visiting a local retailer I saw the same printer available for less than $200. I run a home building business and I understand Warranties, I do also understand Latent Defects and taking advantage of the Customer when they are not understanding of specific issues. My questions are as follows:
1. Is the unit truly completely unrepairable. Why would you build and sell something you cannot fix?
2. Is this a recurring problem with this product that is still being marketed? I have apparently had the same issue twice.
3. Is the offer made by HP the best they will make. I understand from the Service Rep at a major retailer HP products do not last and the treatment I received is typical.
I always try to purchase from at least American owned companies; however, I seem to find myself with inferior products the companies do not want to stand behind.
Thank you for your assistance.
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