My wife ordered a pair of Swarovski 8.5x42 binoculars for Christmas 2000. She was told that they were on back order. On January 31 my credit card was charged for the price of the binoculars. On February 22, I called AAA Camera Exchange and they referred me to shipping. I called shipping and they said they would get back to me.
They never got back to me. I called again on 2/23 and was told they would get back to me. I called on 2/28 and was told to expect ith item to be shipped mid March.
Called 3/13 they said the item was on back order expect it at the end of the month. Called 3/23 told item would ship middle of next week. Called 4/6 and was told item was still on back order.
On 7/19 I called AAA Camera Exchange and told them to cancel my order and refund my money. I then called my credit card company and asked them to reverse the charges.
The credit card company then sent me paperwork to start the claim. On 9/4/01 I called Visa and they stated that they were awaiting a response from the merchant's bank. I called AAA on 12/3 and I talked to "Bob"; these people use no last names, and he said he would be sending a check for 1101.08 the amount charged on my credit card. On 12/13 I called Visa; still no response from the merchant's bank.
On 12/13 time 0842MST called AAA and spoke with "Chris", again no last names, and he said he would be sending a check today. 1/6 called in the AM spoke to "Bob"; was put on hold. 1/6; second call, spoke to "Chris" time 1300 EST he said he would check with accounting. 1/9 Spoke to "Chris" and was put on hold. 1/16/02 1304 EST called asked for "Chris" told he would be back in 20 minutes. 1/16 1335 EST TALKED TO "Chris" he said toe check had been mailed.
1/23/02 no check has been, called AAA Camera Exchange spoke with "Bob" and he said I had to speak with "Chris", but, "Chris" would not be in until 1/25.! /24 12PM MST Called customer service spoke to "Mike", again he said the check had been mailed on 1/9.
Called 2/1/02 no answer. Well here I sit on 2/1/02 and still have not recieved the check that was supposedly mailed on 1/9/02. There is another consumer complaints titled, "AAA Camera EXchange Inc. Unprofessional and Rip-Off Artist Without Comparison" modified 3/261.
I have written to the New York Better Business Bureau and am awaiting a response. I am also getting ready to write to the NY state Attorney General, the US Attorney General and the US Postal Inspector. This is not bad business practice this is fraud, both mail and wire fraud.
Robert
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