December 30 ordered Gator Grip Universal Socket on-line, from as seenontv.com, paid with credit card in amount of $27.90. Received confirmation from company on same day stating my order # AS226252. Is now March 1 and two months later still haven't received item. Contacted Customer service # 716-426-2290 and was told order shipped on Jan. 3 but they had no tracking number. Was told by customer service representative to e-mail the company. Did so twice, no response. Contacted customer service again at same # and was told they could not do anything since item had been shipped and to e-mail the company.
Explained already did that. They said there was nothing else to be done since item was shipped. Asked customer service to speak with Supervisor, and they replied, didn't have one. Wouldn't give me name of company. Summary: Asseenontv.com, charged my credit card $27.90 on Dec. 30 for an item, but 2 months later, have not received anything and no recourse... Help please. Is this company a scam? How do I get my money back or get the item?
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