I've had my phones for probably 4-5 months if that long. One of them worked approxiametly 1 month. When they first sent their phones to us, everything we thought was fine. Then we discovered that they were both long-distance, after trying to get ahold of them several times, we were put on hold for long periods of time, finally we got someone to change the phone numbers, from that point on only one worked. When I finally got ahold of someone after being on hold for 30 minutes, I explained to her the problem, well the phone was not activated, to this day is still not activated.
I thought it was pretty bad business when I ask the lady if I could just send the phone back and either get a new one or activate this one. She told us that I would have to pay the $250.00 for not keeping the phone because of the contract. The only airtime on this phone was around $25.00, first bill, well she gave me a credit for the 40.00 for non-activation, but I just couldn't understand why they were going to hold me to a contract when the phone doesn't work! She said that she would continue to give us a credit for every month that the phone didn't work, but instead of cancelling the contract and taking the phone back now every month I have to write them a letter explaining this problem to them. Now today I just recieved another bill for the same dead phone for $55.99. Now how can that be? The phone isn't even activated, this is due to no error on our part. I would just call them every month but obviously I don't have 30-1 hour to wait on them to get on the phone.
My friend tried to call about this one phone that is not activated and they were very rude. She ask to speak to the girl's supervisor and the operator told her no, because she wasn't a customer of WorldCom's. I just cannot believe that if I had sent the phone back to them they were going to charge me $250.00, and it wasn't our fault it didn't work it was theirs.
Vickie
Guthrie Oklahoma
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