My 82yo mother's refrigerator was leaking water. I called Sears because I believed they were a big company that has been in business for years and could be trusted to have fair pricing on service calls/repairs. The technician found that the drain was clogged with a few pieces of paper. He removed the paper, was there less than a half hour and charged my mom $182.70 (Gave her a $20.00 discount, as it would have been $202.70). Really???!!!
I called to complain and was flabbergasted by the responses from the Sears consumer complaint staff. I talked with three different service representatives - getting different responses from each. The first took the information, but wasn't very helpful with the complaint process. The second told me she would give my mom $25 off, and I better take it now or it would be off the table and she possibly would get nothing off if I talked with a supervisor (she claimed none was available at the time for me to speak with). The third was going to give my mom $40 off, but couldn't understand why I was upset, "the service man came and fixed it - the cost is the cost". All three told me that the initial $79.00 service call fee was for "just walking in the door". None of the three could explain how the service man came up with the price.
I became curious because most service call fees are applied the total cost of the repair. I called Sears Repair Center to ask about the fees for repairing a fridge. Natalie told be it would be a $65.00 fee to come out, but that fee would be applied toward the repair. Two minutes later Raymark told me it would cost $75.00 fee to come out and that the fee would be applied to the repair cost.
So everyone at Sears has a different story and Sears believes that removing a few pieces of paper from a drain costs $202.70. Sign me up for that work!
Stay away from Sears Repair Service, it is not a reputable company!!!
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