Complaint / Review
Dell
Ripoff, accessed checking account without permission On-line

This is part of a letter I wrote to Dell with a final payment to them. They have been a very hard company to work with and the fact that they started automatic deductions from my checking account made me want to write and warn others of their practices.

It also angers me that you can not longer talk to an individual from this country when you call some US based companies as they have farmed out this service to foreign lands, where the people are paid little or nothing and people in this country need the work. For shame. If more of us would boycott such companies, perhaps they would change.

I would like to say how very disappointed I am in your services. I have repeatedly emailed, called, and wrote to you without response. When one of your representatives called me recently to collect money on this account, they informed me I now owed $1400.00 when the machine I purchased came to $888.90. As you took automatic payments out of my checking account without written permission, which is illegal, I wonder what you did with those payments as well as the others I mailed you.

You charged me late charges when I had received no billing information. You refused to pay the rebate promised when I purchased the machine. The Palm Pilot that I ordered with the machine was defective and your refused to stand behind the product, and you set my account up as a rental account when I clearly did not ask for a rental account and to all of my inquires to date concerning this I have received no response. I also deeply resent the fact that when I am called by one of your representatives, they are obviously foreign and I cannot understand what they are saying most of the time.

It has also come to my attention that I am not the only one treated in this fashion as a number of your clients are considering a class action suit against you.instead of all those fancy television commercials about how great your products are, why not spend a little money on customer service?

If anyone starts a class action suit I would be happy to add my name to it. D. Ball