I discovered a website that I'm hoping will help. I used www.bpn.com, and then clicked on the first entry on the page, which was Berkeley Nutraceuticals.
That sent me to www.healthpowerusa.com, and a company name of CDH Enterprises. Further search into the Return Policy choice at the top of that page got me into their return policy statement and a form for submitting my request for a Return Merchandise Authorization Number (RMA#).
Take note!!! Their return policy is extremely time sensitive, and, if manage to jump thru all their hoops, also involves a 15% re-stocking charge.
I just submitted my request and then came back to this site, so I can't confirm that this is going to work. Adding to the frustrations already suffered, their return policy instructions begin by saying "For internet orders...", and I did not order their products on the internet. But I still submitted my request for RMA#s.
Though not personally tested, other info gathered includes: [email protected], [email protected], 1-800-404-4414 (M-F 9am-6pm EST), healthpowerusa.com, and the one that started all this, www.bpn.com.
Other addresses obtained: For returns, CDH Enterprises / c/o PMSI / 53 Robinson Blvd. / Orange, CT 06477. For regular mail, CDH Enterprises / 759 Bloomfield Ave., #340 / West Caldwell, NJ 07006.
I'll update this report with any news, good or bad.
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