I made a VISA purchase of a propane refrigerator with a 120-VAC option and prepaid shipping to be delivered to a marina in International Falls, MN with intent to export to Canada where they said the unit was approved. They billed immediately, but shipped after 6 weeks. My pre-paid order came COD for shipping - double billing.
The 120 VAC option was not included, numerous parts were missing (shelves, flue baffle, etc.). The unit would not cool to acceptable safe food handling limits - not even close. Jeff = Geoffrey D. Rael was my salesman, but never available once I bagan to call for service to get my order completed and my double billing refunded.
Numerous telephone calls and letters over the next 2 months went unanswered/ignored. They even refused a Certified Letter! I made a compalit to the California Bureau of Consumer Affairs & Explorer promised them that they would refund my double billed shipping - after 5 months. They never paid. I said I want to return the unit the malfunctioning unit - they have refused quoting several different policies, but never the one in the user's manual that say "complete satisfaction within one year." Paul Rael passes as the "Service Manager, " but under the name of "Paul Dale."
Their "Agent for Service, Geoffrey D. Rael, refused a Certified "Demand Letter, " later accepted a Small Claims summonds, but later still denied that he was served by the Sheriff - who's lies? They did not show up for the Court Appearance (they were sick - Corporations do get sick, they may be sick, but they don't get sick), but have Appealed the judgement which is rescheduled on 1 March at the same time as another case against them in which there is a judgement.
Anybody else who has a compalint should show up at the 8950 Clairemont Mesa Blvd. Courthouse in Division 2 at 10AM to be a witness. I hear they had an Internet PC sales scam going, too. On their web site, they list "Service Centers" - I called every one of them and they are all bogus, they had never heard of Explorer! I do hope that the FBI fraud people like that one!
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