This company is very avoidant, rude and a classic con operation.
An order I placed in May 5/15/03 has taken 10 months. The items I ordered did not arrive and part of my ordered items had to be changed 6 months ago to a different item because "they no longer make the model you ordered on the internet". I was told about this detail when I called to check on an order that. Reportedly was there on the "next shipment". I have recieved the 1st cooktop but not the second.
Yesterday, after waiting 10 months and having Eric confirm that my merchandise should have came in 2 days ago. I was told by candy that my grill top was no longer available. I went with another double burner since they have already (10 months ago) took my money and I have a huge hole in my countertop. I have been told my double burner will be arriving in 3 days 2/2/04. Who knows I have heard this before.
Candy and Eric are hired to keep people from talking with Paul the manager. They transfer you to voicemail, avoid phonecalls and avoid answering email or phone messages. Candy has been rude, yawned on the phone etc. I have to call them from different phones in order to get a response-they may have caller id.
In trying to track down my merchandise I have called other companies who have formerly carried explorer products. Cookathome an internet distributer told me that they have stopped doing business with explorer because of dishonesty, avoidance, disappointments and delays.
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