Signed up for 14 day trial to try and locate an e-book for my on-line class. After trying for sometime to locate the book and unable to get the software to work I called their toll free number no answer. Oh, I forgot to mention that they advertise 24/7 service. Called the day my free trail was to end of course no answer. Followed instructions for a call back. They called me back three days later to tell me that it was too late that I should have cancelled earlier even though I called and left messages before the trial was over. What a rip off! Never was able to get the service to work and then billed for a full year.
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