AMAZON.com is a company I used quite a bit in the past. I had this perception of the huge internet-based company:
() Lots of things available.
(-) Difficult to change an order.
(-) Items might take an unacceptably long time to be shipped.
I didn't realize until recently that combining or cancelling an order was impossible.
It seems that if you follow THEIR directions on combining orders, they have several ways to allow them to simply deny you the advertised opportunity. I don't even know if it's LEGAL?!
If you order something, but find out minutes later that there is something else you'd like there is no way to combine the order. SURE, Amazon SAYS simply place order #2 and then combine them, but what REALLY happens is that the orders are processed so quickly (not shipped... Simply "processed"... I.E. Too late to do a thing about it... Tough luck!). This may seem like a little thing. Just a few dollars more for shipping, etc., but it really makes me angry that they ADVERTISE such easy combining of orders when it does not exist.
To add fuel to the fire, there is NO READILY AVAILABLE TELEPHONE NUMBER AT THE WEBSITE. And it's been my experience that 'little' problems like this are most easliy fixed with a quick phone call to a real human being. I had to write several emails before they sent a telephone number for me (by which point was wayyyyyyy too late).
Amazon, of course, subcontracts out to a gazillion other vendors.in my case they simply claimed that one of my orders (the second) was such an order. The processing was so quick that in the time it took to send order #2 and then get into the screen to combine them it was too late. THIS IS DOGGY DOO-DOO! (Pardon my French!)... This is unacceptable in my regard. It's not right.
I tried sending emails to their customer service, worried that the time it took for them to receive the emails would be far too great to get anything done. I was right, and it was only after this that they sent a telephone number to me. They tried to say it was the subcontractor's responsibility (sounds like 'tech support' problems, doesn't it?) and they offered nothing as a solution or apology.
They need to be sent into the recycle bin and deleted as far as I'm concerned. Please be warned that they will screw you without regard. All I can do is wait until they send the items I no longer want (THEY WON'T CANCEL THE OPEN ORDER), then I must return it... Then I must manually close the account.
They are not on my 'acceptable vendor' list. They are a true horror show. If you do business with them, sooner or later you will have it happen to you... So everybody be warned now. They do not care about their clients... Only the bottom line.
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