Complaint / review text:
I am a student at Grand Canyon University; I have had a hard time with my Financial Aide every semester. The first semester I was told that had been accepted and even had my financial aid accepted but never posted. When I called my financial advisor I got no answer; so I emailed the financial advisor still no answer. After several repeat emails I was told that I needed to send in a transcript with my degree posted on it as proof that I had completed graduated. I thought this was a little unusual since I was under the impression that I was already accepted. Nevertheless I had new transcripts sent on then was my financial aide posted to my account. Now that all the little glitches where resolved I had hoped that a new semester would mean smooth interaction with the university.
Unfortunately, a new semester has started and I cannot get a clear reason why my financial aide will not post to my account. I even called the financial aide lender and was told it is the university that has a hold on the funds. However; when I call the university I am told it is the lender that has a hold on the funds. I will admit that the financial advisor number is vastly improved from last semester, as now I am able to talk to someone when I call but the amount of information that is given is still inadequate. It is now the 4th week of the class and I still do not have an answer as to why my account does not show financial aide posted. The university has its advantages unfortunately the drawback far outweigh the advantages that the university offers. It is a shame that the university cannot streamline all of its departments so that the student isnt stuck in limbo with numerous questions and little to no help or answers.