My child attended a rock-n-roll camp in July at DHM in Lafayette, CO. It was $400 for a week of rehearsal, learning, a show and CD. We were told the CD would arrive within 2 weeks of the performance.
Within 2 weeks, my son checked the mail daily for his CD. After 4 weeks and no CD, I placed a call and was told technical issues delayed the CD. They said it should be no more than 10 days and they would have issues worked out. However, 10 days went by and my son AGAIN, began excitedly anticipating the arrival of his musical masterpiece. However, the CD still did not come. We waited significantly longer than the additional 10 days. However, when October arrived, I was getting upset, watching my child be disappointed over and over again. I called and got a bit louder with my complaint.
Finally, at the end October the CD arrived. My son opened his package and stuck his CD into the player and we listened and listened and listened to all the other bands that went on his show day. When the CD ended, there were NO songs from his band. We listened to the whole CD again, just to be certain. Sure enough, NOTHING, from his group was on the CD.
I called to complain and was spoken to rudely and consistently treated poorly by the owner, Gary. He made me feel guilty for being upset. He said, he would look into the problem and see if they can recover the songs. Again, WEEKS and WEEKS went by with nothing from him. I called again and he finally said, all songs had been lost.
However, Gary had a plan to reunite the original band members and redo the CD in the studio. Well, here we are a year later and nothing. No REUNION tour, as promised. They tried to call everyone but they could not get everyone together at the same time.
However, NEVER ONCE did Gary mention a refund or redoing the camp in 2008 or a partial refund or anything. He just did NOTHING but continues to collect $400/camper. Gave up trying to resolve it with them and feel forced to file a complaint because I do not want another family to experience their child's disappointment.
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