Complaint / Review
PayPal
Chargeback on rented therapy devices and funds taken from seller

B3k USA, Inc. is a company that exports and distributes Pulse electromagnetic field therapy devices around the globe. The company's rental program enables customers to try the devices first. Two devices were shipped to a customer who signed and faxed the contract for 8 weeks. After receiving the devices, the customer filed a chargeback. His reason was: "not received the devices." PayPal notified the company of the chargeback. The company immediately provided proof that the customer had received the shipment.
Visa Bank of America decided in the customer's favor. The customer had a business address, yet the money was in my company's account.
A few months passed, and then PayPal withdrew the money out of my account, with the reason that there is nothing they can do. PayPal's way out is: "Address was unconfirmed." That would justify not transferring the funds at the beginning of this sale. But if the money was transferred, the address was not the problem. The customer's attempt was to keep the products and the money - that was the idea. PayPal could have made the slightest attempt to show Visa Bank of America that the customer has the products, yet uses a dirty trick to get them for free. But this is PayPal's summary of the issue:
Dear Yael,

Thank you for contacting PayPal.

Unfortunately, PayPal has no further recourse to dispute the charge on your behalf. Please contact your buyer directly to resolve any remaining issues.

We apologize for any inconvenience this may cause.

Sincerely,
Kyoko
PayPal Chargeback Division
PayPal, an eBay Company

This is the way to enhance attorneys' prosperity and the thieves' good business as well. After all, we are just one business, and PayPal is doing fine.

Why not just reach into the account in dispute, take the money out, appease Visa Bank of America, make the thief happy, wash their hands, and... only one customer is left unhappy. What is $7,000.00 for PayPal? A drop in the ocean. What can the customer do? Write off the products, write off his money, and "accept" that it is a David and Goliath war. No, I think everyone can fight even monsters as big as eBay and PayPal. All we need is determination to stop this corruption. This is a good platform to expose it, and maybe help many other people who were robbed not by the small thieves but by the big thieves - the credit card system.
Like PayPal.