This letter is a formal claim and notification of acts of lies, misrepresentation and scams perpetuated against me by Arizona Tenants Advocates and it owner, Ken Volk. To wit his steadfast Refusal to Refund Deposit for NON-DELIVERANCE of Contractual Agreement terms, unethical behavior, loss of good credit, negative on Chex Systems & Loss of bank privileges, etc. Because of AZ Tenants Advocates FAILURE of DUE DILIGENCE and knowingly giving me bad checks.By their failure my credit has been slammed with almost $4,000.00 in charges AZ Tenants Advocates had conned me into believing was something they could prevent. It wasnt.
Arizona Tenants Advocates runs a business that claims to be able to 'legally break your lease'. And on their website they changed the terms of the money you pay them. It was saying a refund if your lease was not broken in the time frame promised. Now its changed saying they will not give refunds. (This change only came about in the last few months when I asked for my money back based on what they promised on their website*.)
Formal charges have been filed against both Ken Volk and Arizona Tenants Advocates on January 30th thru the Arizona Attorney General's Office. This company has been embroiled in lawsuits. One in particular, I'm told, the claimant was awarded a huge amount of money, I think in the 5 digits against Ken Volk. His reaction? He declared bankruptcy.
This is an email I sent to Ken Volk. There was no response.
All attempts will be made to collect full AND COMPLETE restitution of the nearly $4,000.00 IN ACCRUED FEES DIRECTLY THRU LACK OF DUE DILIGENCE ON THE PART OF KEN VOLK AND ARIZONA TENANTS ADVOCATES, which accrued in said charges, fees and rent payments BY THE Landlord (Equity Residential) HE WAS HIRED TO BREAK THE LEASE OF Equity, plus the deposit made by Ms. Wallace owing to the inefficacy and unethical and possibly racist aspects and business practices of Arizona Tenants Advocates AGAINST HER. This was an act that was both business and PERSONAL.
This is a preclude to an active campaign to collect said MONIES by any and all legal means necessary and to alert any and all authorities, organizations, media and the public to the transgressions, mistreatment, lack of due diligence, and possible FRAUD and UNETHICAL business practices. Also said company/owner are in direct violation of their own contractual Agreement.
To wit;
1) Steadfast and unmitigated refusal to refund deposit ($695.00) to Ms. Wallace (*ON AVA'S own WEBSITE, CONTRACT it stipulates that DEPOSITS WILL BE REFUNDED.
2) Thru explicitly ignoring her case Ms. Wallace's credit was marked and permanently recorded in the negative in all 3 credit bureaus and Chex Systems. Ms. Wallace has been effective and irretrievably blocked from ever opening up a bank account with any reputable or federally licensed/insured bank.
3) By pleading with Ms. Wallace for a personal loan of $300.00 to Ken Volk he was given cash. And promised to repay her within the next week in kind.
4) That turned out to be almost a year! Checks were deliberately given to Ms. Wallace as payment of the $300.00 Debt that were already 'Stop Payment' or otherwise BAD or NSF. It is the belief that these HOT checks were known by Ken Volk to be NSF and/or STOP PAYMENT yet Ken Volk still knowingly and full awareness gave to Ms. Wallace who trusted him. Said checks bounced. Trust destroyed.
5) BOTH Checks bounced causing an avalanche of insufficient funds fees, OVERDRAFT CHARGES, LATE FEES, taxes, etc. That accrued to the amount of over $400.00. The bank Ms. Wallace had a 3 year positive relationship with was destroyed VIRTUALLY OVERNIGHT and said bank reported on Ms. Wallace credit profile, SS # and Chex Systems.
6) Ken Volk repeatedly did with malice of FORETHOUGHT and premeditation give Ms. Wallace these checks (there were actually 3 he gave me. But the bank only gave one back to me) and made promises and guaranties that the issue with her landlord (Equity) was being taken care of. It was not. He took full advantage when Ms. Wallace went away on vacation and dropped all work and/or follow thru on her claim allowing Equity Residential to take drastic and legal actions, Bad Debt Collection attempts on Receipt on Demand Letters and charging her ever accruing late fees on monthly rent, attorney fees; all PROMISED to NEVER happen if payment of deposit ($695.00) was made to Arizona Tenants Advocates to LEGALLY BREAK THE LEASE; herewith based on Ken Volk and Arizona Tenants Advocates promises to SWIFTLY and WITHIN 4 MONTHS (was told sooner then that!) BREAK THE LEASE LEGALLY AND WITH NO NEGATIVE MARKS ON CREDIT, ETC. It has been determined that Ken Volk had ILL WILL toward Ms. Wallace and TOOK ADVANTAGE of HER KIND NATURE with her being an African-American acted with total DISREGARD, DISMISSING her PLEAS to GET BACK on her FILE and FOLLOW THRU and Telling STAFF to LIE to ME and STONEWALL all my ATTEMPTS AT CONTACT and COMMUNICATION. The basics of my CONTRACT with Arizona Tenants Advocates and Ken Volk, was irretrievable BROKEN by ACTS of overt HOSTILITY, blatant RACISM and MISTREATMENT WITH IMPUNITY. Previously, this was a basic promise given to anyone who walked into Arizona Tenants Advocates offices. With me, an African-American woman, those precepts, promises, guarantees and contractual agreements were knowingly and with MALICE and PRE-MEDITATED FORETHOUGHT broken by its creator/owner, Ken Volk and, is now, therefore NULL and VOID.
6) After repeated attempts to get this clarified Ms. Wallace was told with blatant hostility to retrieve her reports from the credit bureaus and submit same to Ken Volk and staff. Ms. Wallace then told (thru staff) that the $695.00 deposit was for due diligence, thus the is in direct violation of the contract which states; to wit - Arizona Tenants Advocates will take care of all correspondences, letters, follow-up, in effect ALL DUE DILIGENCE as put forth in Contractual Agreement until the lease is legally broken and NO NEGATIVE REPORTS on (Ms. Wallaces) credit profile will occur.
Thus, Ms. Wallace was forced after almost 2 years of constant emails, phone calls and pleadings of both Ken Volk, staff of Arizona Tenants Advocates to take LEGAL recourse to collect ALL MONIES OWED, thru Arizona Attorney Generals Office, Better Business Bureau and other state or federal agencies as indicated.
7) Ms. Wallace called and emailed Ken Volk in the 2006 and early 2007. No responses were forthcoming. When calling or leaving messages her calls were not returned by Ken Volk. When calling she was told he was 'on the phone' and leave her number. Ken Volk seemed to be using his staff to hide. And I could hear staff asking him questions and they would come back on the phone and give me his 'messages'. Is this the way he treats ALL his clients? Or just the ones he's ignored, obtained money under 'False Pretenses' and destroyed their credit? I can never rent an apartment or house because of Ken Volk and the so-called promise of Arizona Tenants Advocates to Break your Lease claims.
To this day Ken Volk has refused to settle this situation amicably i.E. Refunds of my deposit. He refuses to return my calls, has his staff tell me lies and excuses for him not being able to 'talk to me'. (Even when I can hear him talking in the background and telling the staff what to say to me with derision and over hostility. The staff treats me with the same contempt and hangs up on me. Thus I have basically given up (I still try once in awhile and announce who I AM and I still get told excuses, lies and if I leave a message he never calls me.) And thus this letter/email to you.
Arizona Tenants Advocates' Ken Volk is (or was) a guest on a talk show on KFNX 1100. As well as the back page of the Phoenix New Times for years. Hundreds of listeners heard this man and similar numbers read the advertisement. I know because thats how I found his ad on the back of the New Times and look what happened to me.
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