I wish I would have found this report way before I ever inquired about this company. Yes, I am being taken for a ride with cardservice international.
I inquired back in June about opening account for me and my partner who was going in business together. I called to inquire about opening a merchant account and spoke to Jeff. He was nice at first and very helpful. He asked all the normal questions about what kind of business and how much we were expecting to make and I wanted to know about how much it would cost and if we could get approved and he told me I needed to give ss#, bank account number, phone number.
I explained some of the things I didn't have yet and he told me that was fine I could use my own and later on I could change them if the account was approved. But he assured me I would not be charged anything. THIS WAS ON a friday and he explained I would received a call on monday and he would finalize everything and go over it with me and my terminal would be shipped on tuesday which i agreed.
On monday morning I found out our permits had been rejected and we wasnt going to be able to open the business and I received a call from corporate telling me something was wrong with the contract that my boss had not signed it and it needed to be signed by him so that everything could be processed. I asked to cancel the account and told the them we were not getting to open and didn't need the machine or services. I was told that I could cancel and I asked if I was going to be charged anything and I was told NO. I was later contacted by Jeff and I had explained what all happened and he got furious and informed me he had gotten us approved and I couldnt cancel.
THEN he emailed and informed me that the contract was not signed in my boss's name and please sign it so he could finalize everything. Which my boss didn't sign the contract. I didn't think anything else about it. At the end of July I received a letter from my personal bank telling me that my account had been comprimised against federal credit reporting act and I needed to contact them as soon as possible. The very next day the manager at the bank contacted me as soon as she opened the bank and told me I had transactions going through my account. Which I had no idea what she was talking about. I had only used that account to cash checks with.
THEN I find out it was card service international. I received a letter saying I owed them $35.00 I called customer service the same day and I asked why was I being charged because the account was suppose to be cancelled and I never received a terminal or anything from them other than the bill. I couldn't get any answers and I asked to speak to a supervisor which I did her name was Tina I was then told that some forms had not gotten processed correctly and needed to be redone and I needed to contact Jeff and ask him to send them to her and ask for a refund of charges. Which I did.
I then started receiving emails saying the contract needed to be signed and then I needed to update my information for my bank account because the bank had closed my account. I contacted Jeff and his supervisor Jacob and told them what was going on. I was told I needed to sign a cancellation form which I did and send it back to him. Which I sent it by email and then I was informed I had to sign it with a pen and fax it which I did. This was the first part of August.
I thought that had taken care of the problem then, I got a bill for August and I contacted Jeff and Jacob again. I also called customer service and nobody could tell me anything. Then I received a September bill for another $35 and of course I emailed Jeff and Jacob again. I received email from Jeff telling me that Jacob was working on it and would have me all squared away and he would notify me as soon as it was taken care of. YEA RIGHT!!! I still havent heard from him. I have been receiving calls from collections around 10 times a day. Which is most ridiculous.
I have explained the situation to them and asked them to tell me who I need to talk to and I don't get any where. Just basically a run around. My favorite is we are not here to help you solve this problem we are here to make you pay us!!! GOtta love THAT! I received a call tonight from collections telling me how it is my responsiblity to make sure this is taken care of and it was the sales peoples faults because they only get paid for selling and if it takes fradulent activity for that then so be it because the sales people didn't care. WHICH SHE WAS SO RIGHT!!! I told her who I had contacted and asked her to tell me who to contact and she gave me the same number I already had and then informed me that I needed to do the leg work to get this straightened out NOT HER! OH Come on people what use is having customer service if you cant get any help. I do know I did contact my attorney. And I also know many reports were filed this afternoon on this company at the bbb, ftc, and attorney generals office. My attorney also told me that he will be filing criminal charges against them. Because last time he looked going into peoples bank account information is ILLEGAL!
ALL I Want is for them to cancell the account like they said they were going to do on that MONDAY. I also want to be left alone and stop being harassed by collections daily and I want something in writing saying I will not receive anymore action from the company. And nothing reported to credit bureaus.
And charges refunded.
Companies like Cardservice International SHOULD BE PUT OUT OF BUSINESS! They are using small business owners to make millions.
Ellen
castor, Louisiana
U.S.A.
0 comments