I purchased an "LG" brand wash and dryer from H.H. Greg on 01/25. While in the Kennesaw Georgia store location, I indicated to the H.H. Greg sales representative (Patrick Wallace) that the washer and dryer will be installed and utilized on the second floor of my home. The sales representative indicated this would not present a problem. I proceeded to purchase the washer and dryer, as well as a 5 year extended warranty. The washer and dryer was delivered and installed by an H.H. Greg installer, approximately one week later. At the time of delivery and installation, the H.H. Greg professionals carried the washer and dryer to the 2nd floor of my home, and proceeded to install them. However, when I inquired about 2nd floor use, they also indicated that the "LG" washer and dryer would not present a problem if used on the 2nd floor in my home.
Normal use of my washer created a violent vibration of the house. I called H.H. Greg to inform them of the problem, and take advantage of my 5 year warranty, that I purchased for several hundred dollars. They proceeded to send out a certified repair man to attempt to fix the vibration problem. He attempted to balance the washer, but was unsuccessful. Since the problem persisted, I re-contacted the H.H. Greg service department and once again, a certified repair man was dispatched to our location.
This repair man indicated that the "LG" washer and dryer are NOT rated for 2nd floor use, and that H.H. Greg should have provided me with this information prior to the time of purchase, when I informed the original sales person that the washer and dryer would be installed on the 2nd floor of my home.in addition, he indicated that the professional H.H. Greg installers should have known that the "LG" washer and dryer are not intended for 2nd floor use, and should NOT have proceeded to install the washer and dryer on my 2nd floor.
After conducting some additional research, I was able to confirm that the washer and dryer, make and model, are NOT rated for 2nd floor use. Competitors of H.H. Greg require their customers to sign a waiver contract, if they intend to use this washer and dryer on their 2nd floor. However, I was never asked to sign such a waiver at the time of purchase!
I proceeded to contact the retail store in Kennesaw GA, where I originally purchased the washer and dryer. I explained the issue and was informed that they could not provide resolution, and that I should contact the corporate H.H. Greg offices. I proceeded to contact the H.H. Greg corporate office, and was told that no resolution could be extended. I was also informed that I should rebuild the 2nd floor of my home to provide the proper support for my "LG" washer and dryer.
The vibration in my home has now increased and causing pictures to fall off the walls. It also has caused items on tables to fall to the floor and break. I fear that if this issue continues, it will lead to structural damage to the house, if this has not already occurred.in a worst case situation, I fear the house may give out and cause injury or death to anyone within the residence. I feel the H.H. Greg should take full responsibility by replacing the washer and dryer with another model rated for 2nd floor use, before the situation worsens!
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