I received a flyer stating local channels are included with every package. I have a $48.00 package plus and have not received any local channels. I have been with Directv since 2002.
I called and was informed that local channels were not available in my area, but I could get the networks from New York or LA for an additional $1.50 per channel times 6 (a total of $9.00 more).
When I talked to Christina, a customer service resolver, she told me customers who pay $51.00 get those channels. I asked her if I could pay $3.00 more, making my package the $51.00, could I get the local channels out of NY. She told me no, I had to pay the full $9.00, making my monthly bill $57.00.
Nowhere on this flyer are there any asterisks saying local channels are available only in certain areas. I also e-mailed this complaint to Directv. Do I expect to get any resolution out of this? Probably not.
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