We ordered the program had them charge our credit card $5499.00 and sent a $5,000.00 cashiers check They said that we could get a full refund 3 business days after we received our welcome package it came on 1/16/07 we called to get our refund on 1/17/07.
They did major high pressure sales to keep us in the program we decided to stay in we knew we had until 1/19/07 to get the refund they said in order to stay in we had to sign a paper. We signed the paper and sent it back to them.
We thought about it more on 1/18/07 and decided we would call and get our refund on 1/19/07. I was informed by Steve Smith in client services that the paper we signed meant that we were no longer entitled to our refund.
There was no statement on that paper that we were giving up our rights to a refund nor was that mentioned ever. I told him we would contact the BBB and a lawyer he said go ahead you still won't get your money back. Scared to death that we had just lost $10,499.00 the first call I made was to our credit card company they put the charges into dispute.
Next I contacted Utah Division of Consumer Protection Al Pauga gave me the number of Karen Johnson to call. After talking to her off and on all day she finally said she would give us a full refund and would fax us a refund agreement. I have to travel 13 miles to get this fax when I get the fax it says it will not issue a refund if a credit card dispute is received in the process. So I call the credit card company and initiated cancellation of the dispute and then I sign the paper and faxed it back to Karen Johnson. I have not heard how this will work out but I am sure that they will not refund our money because of the whole credit card dispute thing but I had to get the refund agreement faxed back because today was the last day of our refund possibilities. Please help us any way you can we really have tried to do everything to get our money refunded. Thank you
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