I had been a customer of Hughes Net for several years, beginning when they were known as Direcway. Due to the pooooor customer service, I decided to discontinue my service and change to Wild Blue (excellent service).
In order to discontinue service, one must call a phone number which is apparently unmanned. I waited on hold for over an hour on several occaisions and finally sent them an email describing my frustration. There is only one way to discontinue service, and of course, they will not answer the phone to allow you to do so.
I just found out they have continued to invoice me for a year on an account they agreed was decomissioned on 10/31/05, almost exactly one year ago. Of course, they were able to cancel my account this time, even though I did not call the proper number, but only after charging me for a years service. Nor willthey refund the fees for the year when I did not use thier service.
I plan to file a formal complaint with the FTC. These companies need to make the process of stopping service reasonable and fair.
If you are going to use this service, you have been warned. Use Wild Blue, it's faster and has better customer service!
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