I ordered a pipe for 110$ (order #- 13560) on Oct. 3rd 2006. I made numerous phone calls and e-mails between the dates 10-15-06 and 10-18-06 requesting status of my package, all with no reply. This was a gift and all I really want is the product shipped to me. If the owner of this company is reading this, I WOULD LIKE A REFUND IF YOU CANNOT FUFILL THE CLAIMS YOU MAKE ON YOUR WEBSITE!
Your customer service department is awful. THE LAST STRAW came when i called the phone number on 10-18-06 provided and your mailbox was full, preventing me from leaving a message.
At this point i feel you have stolen from me, you charged my card the day I made the purchase, but my order status still says processing. You say you don't charge til the order is shipped. Why have i been charged? I will do whatever is necessary (contact your local police) just so others cannot fall prey to Northwest glass art and the people running this scam.
I gave you plenty of time to reply to all of my messages, DO NOT SHOP ON THIS WEBSITE. The claims are lies, i would like to be proven wrong, but this company and it's owner have proven to be a scam so far!
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