Hello Michael (Rip-off REDACTED),
Thank you for contacting Buy.com.
This is in reference to your email regarding the order #27888062.
At Buy.com we strive to provide the widest assortment of high-quality products at everyday low prices. However, sometimes circumstances beyond our control affect our selection.
Our supplier recently informed us that item 202472768 on
your order is no longer available. As a result, the product has been automatically canceled from your
order.
Please note you will not be charged for this canceled item.
If you have any questions, please visit Customer Support at:
buy.com/corp/support
We apologize for this inconvenience.
Sincerely,
Jeffrey
Buy.com Customer Service
buy.com
Date: 13 June 11:29 Hrs.
"Veronica",
Thank you for the Automated response to my email. If you actually read my email, you would know that I am Michael (Rip-off REDACTED), not Sarah, my dissappointed
daughter. I am attaching the confirmation letter I received after my order to help you people understand I was under the full impression that both items would soon be on their way to my daughter.
This was my First and LAST visit to buy.com. First impressions are Lasting ones.
Hey, at least you know your Commercials are working right?
Most Sincerely,
Michael (Rip-off REDACTED)
Hello Sarah (Rip-off REDACTED),
Thank you for contacting Buy.com.
This is in reference to your email regarding the order #27888062.
In an endeavor to resolve your problem, your case has already been escalated. We will respond to your original email once we have a Please be assured of our best service. We thank you for your patience in this matter.
Veronica
Buy.com Customer Service
Date: 12 June 18:38 Hrs.
Order #: 27888062
Question/Comment:
Dear Mr. CEO,
I recently ordered two items from your website. From what I gathered on your website, the items were Available, In Stock, and would ship within 7-10 business days. I bought these items for my daughters 16th birthday in which the Jersey was what she wanted the Most. I paid for them with my credit card to be shipped directly to her house. She received the hat, but not the jersey. I told her they may ship seperately. I continued to ask her if she received them, she had not. I checked my email today and discovered that the jersey was not available, actually had been discontinued, and my order had been cancelled.
The email stated I had been contacted about this, which I had not. I only received the initial email. My cell # was on the order, yet no one called... (obviously it is Long Distance from India.) I had to tell my daughter today that the jersey was not coming in the mail. I am LIVID about this, and can't understand the blatant False Advertisement on your site. Your customer service person said there was nothing they could do.
I was referred to a manager Kerry (Rip-off REDACTED), who was unavailable to speak to me. I will post my full version of this letter on Myspace, and am having my daughter post it on her (Rip-off REDACTED) as well. I will also send it to the Better Business Bureau, as well as any websites I can find for buy.com comments. I am not worried about the money, I am sure it will be credited to my account. The fact that my daughter was so psyched to get this, and waited for almost three weeks... Only to be let down. Thanks buy.com... I guess my satisfaction wasn't guaranteed afterall. - Michael (Rip-off REDACTED)
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