I ordered a DVR system from this company on 5/17, this is the actual correspondence between myself and this company.
Questions
package never received (1184473683) 05/31
I have not received my order or even an email concerning my order status. I am not pleased with the customer service that I am receiving with your company and do not believe that myself or anyone I know will ever do business with you again. Seven Business days have come and gone and all I am asking for is an email letting me know that my order has been or is being shipped
Answer
Customer Service
??? Jun 01
Hi, we have double checked for you that your package is ready to be shipped and you may get the shippment confirmation letter within 24-48hours and it may take 3-7 days for you to get the package. We are sorry for the delay but before the shippment we would need some days to prepare the items for you. So hope you can understand. Really appreciate it.
Me
Jun 02
The SKU number for the replacement is SKU: A1223000BL, Because of my inconvenience I do not expect to be charged for the difference in price, I also expect it to be shipped no later then tomorrow's date, This inconvenience has gone on long enough and it is up to your company to remedy this situation. This is because you were out of stock, you have my money, it wasn't out of stock and didn't take you 9 business days to receive it. I expect the same consideration.
Customer Service
?? Jun 03
Customer Service Email Home | Help Dear (redacted Email) {We do regret for the temporarily out of stock item. Unfortuantly, you ahve to pay for at least $5 for price difference for item A1223000BL. Or you could to make an exchange for $80? If so, please inform us of the sku number of the replacement and then we will arrange the shipment for you. You may also ask for a $80 giftcard instead of a refund request. Using the giftcard, you may avoid entering your account information for your next purchase. We are looking forward to your preference.} Best regards, DinoDirect Support Team Do you want to know how your order is processed? Please watch it! Instant 24x7 Customer Service www.dinodirect.com Copyright DinoDirect Corporation 2009. All rights reserved See our privacy policy and terms of use
Me
Jun 04
No it is not my fault you could not accommodate my first order, 2 to 3 days to process the order for the product that i ordered is the standard as your website says, your company took 11 business days to inform me that you were out of stock. This loss is on you. You accepted the money for a product you could not supply, either you replace it with the sku that i suggested or you are committing fraud and taking money under false pretenses. Suck it up and ship my product now.
Me
Jun 04
By the way i have copied all the correspondence between us and will publish it on every blog or company review i can find, along with emailing it directly to the editors of every major news paper in the united state. Think about it, $15 and express shipping can loose you a lot of customers.
Me
Jun 04
By the way here is a web site for you, I am also going to publish it on my own web site. This crap needs to stop today. I will not rest until every person in the US knows that you are a scam.
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