My husband and I cancelled our Dish Network account back in April. We were never sent boxes or anything to return our equipment.
We received a bill dated Jan. 16 saying we owed $50.00, we were wondering why we were billed for a service we no longer had.
Then on Jan. 18, out of the blue with no warning Dish authorized themselves to withdrawl $896.00 out of our bank account.
We called them to find out what was going on, and they said it was because they did not get their equipment and that their contract allowed them to take that money out without our permission. We told them we never received boxes, and that we needed the money put back in our bank in order to survive.
The company gave us the run around and would not refund our money. We would have one customer service rep tell us one thing one night and then the next day another rep would tell us something different. The company was very unhelpful. Needless to say we have contested the amount with our bank to let them know we did not approve this transaction.
We are still waiting to get our money, because when Dish finally sent out the boxes, they did not send out enough. They said that they will only start the process of giving us half of our money back. We will have to wait for the rest of the boxes before they can start the process of giving us the other half back.
I just don't understand how a company without any warning or approvel authorize themselves to take so much money out of a consumers bank account. This has caused an extreme financial hardship on our family, leaving us with a negative balance in our bank, and unable to pay our bills.
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