When I placed my order online I hesitated since there is no phone number listed, but against my better judgement, I placed the order anyway. I purchased several die cuts along with the required adapter plate. Note, the website stated it cuts through felt fabric and did not list specifications. Upon receiving my order, I realized that one stamp was not going to work since the size was too small and another stamp simply did not cut through one layer of felt. Only upon requesting a return, did I learn you have to purchase the felt directly through MTF in order for it to work... interesting.
My return request included replacing these items. It was then made clear to me that if I chose to return these products for credit mind you, my original order would not have qualified for the free $6.50 shipping therefore, my return credit amount would have the original shipping fee deducted from the total credit balance. On top of this all, I am required to pay for the return as well as replacement shipping. I have no problem paying for the return shipping and the replacement shipping, but to have to pay the original shipping is ridiculous especially since I can only receive credit for the return items and not a refund.
I have placed many Internet orders and had some exchanges or returns along the way. All of the company's other than MTF was willing to pay the replacement shipping when an item was returned and I feel this is more than fair. Kim van der Sanden, owner of My Favorite Things was able to avoid the return all together by having this policy in place. It simply wouldn't be worth it to return $22 in product when I would have to pay $19.50 in shipping charges. Hardly worth a trip to the post office, but totally worth taking the time to share my experience. Buyer beware!
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