Complaint / review text:
I ordered 2 steins from www.weddingchannelstore.com for the goomsmen in my wedding. I had the option to personalize the steins with their name & the date of the wedding, which I did.
Upon selecting the option to have the steins personalized a list of different font styles pops up allowing me to choose. I chose the one I liked & placed the order. I just received the steins today and thought they had forgotten to engrave them! Upon closer inspection I realize they did engrave them but you can not see the writing at all! I was horrified! The engraving is so light you can' tell it's there! So, I called them up to see if I could send them back to be re-engraved. The customer service woman was rude & said to bad, that's what you ordered & personalized items cannot be returned. Excuse me!!?? They have been in this business for awhile & can tell what works & what doesn't. They shouldn't even have offered the font I chose for the item I ordered since it doesn't show up. So basically I just wasted $70 & there is nothing I can do about it. I think that is horrible and they should be able to do something to fix this problem, but they won't. I will be telling everyone & anyone I know DO NOT SHOP AT www.WEDDINGCHANNELSTORE.com!