Greetings: For my 60th birthday our family decided to buy me the best best sofa recliner on the market. Or that is what we thought was the best. After visiting many furniture stores we found the Stressless program to be what we thought was tops. We sat in them, asked questions and came up with what was supposed to be a winner. After several months of waiting our new sofa arrived.
When installed we noticed that sitting on this unit was like sitting on a steel chair that had absolutely no give at all. When we contacted the manufacture we were told by a person that the Arion system had no give whatsoever and that the fiber material was something that was not suggested for this series. The person then when on and said that he would look at what could be done to have the material replaced with leather. Weeks went on and we found that this person was no longer available to work with us. We were also told that we had to go back to the store where we purchased the product came from and that Ekornes policy was not to get involved. The store has been promising us for months to send someone out but that has gone no where.
Close to a year later the material has not moved and it is as hard as ever to sit on. We did not ask for a refund but want to upgrade to a better fabric and style that would be more comfortable.
Our requests via certified mail and e-mails have been ignored. I do not believe a company as big as Ekornes would allow this to happen but again profits seem to rule. Any help would be appreciated.
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