I need to complain Jennifer Convertibles for their terrible service and terrible furniture. I do not recommend anyone to buy furniture from them. Even furniture is better than them.
I bought a sofa set from Jennifer Convertibles San Mateo, CA location on Oct 09.in just 2 months, the springs of the sofa are having the squeezing noise and the middle of the sofa goes down deeper than it supposed to be when sitting on it. Its getting extremely not comfortable to sit on and my back starts to get hurt. This is too ridicule. On 2 months, the sofa is broken. I cant believe this is even worse than IKEA furniture. I am extremely disappointed. The manager said the sofa has a year warrant. I called Jennifer Convertibles customers service and the tech people comes 3 WEEKS LATER. But at the end of the repair service, he said he could not fix the springs or the noise and its up to Jennifer Convertibles manufacture to either fix or change it for us. He said someone will call us for 7 days but no one called us. I called their customer center and I got hold for 15 minutes and the rep. Finally told me that there is NOTHING they can do. Based on their policy, the manufacture said there is NOTHING wrong with the springs ALTHOUGHT they are MAKING NOISE!!! I called back the manager and the manager said there is nothing he could help!!! This is a terrible experience.
I paid over $800 to buy a Sofa set and it is broken in 2 months. Although the agreement in the back of the receipt said its under 1 year warrant, but Jennifer Convertibles refused to do anything for it and said there is NOTHING WRONG???!!! What should I do with the broken not comfortable sofa that makes my back hurt? I just got that in 2 months. I am so angry and disappointed with their service. This is the worst stores and service I've ever dealt with! Sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company. Plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome.
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