Complaint / Review
AC Parts Distributors
Eric Schmidt Broken Written Promise to Refund Return Shipping

I ordered a gas valve from AC parts Distributors but was sent the wrong model by mistake.

I contacted the company to report thier mistake.
They apologized for any inconvenience and told me to return the valve and when they received the tracking # and a copy of the shipping receipt they would send the correct valve and reimburse me for shipping.

I was told to use USPS but as this shipper is not available in Canada, I used UPS.

I emailed the required information but was refused shipping reimbursement.

The order was cancelled and the original cost was returned.

I now have no valve and am out of pocket $100 (Duty, brokerage fee and return shipping)

I have a complete record of all discussions as it was conducted by email.