So, how does the Dwyer Group handle media complaints about their franchisee owners from customers who have been victims of fraud and/or deceptive business practices? They block and delete their posts in order to hide their indiscretions.
I'm not surprised considering that Dina Dwyer-Owens stated, on Undercover Boss, that Mr. Rooter comprised a substantial part of their livelihood. There are people out there, who have used online forums (rip off report, complaints board, reviews, etc.) in an attempt to gather support from the Dwyer Group in relation to addressing issues with its associated brands, only to explain how their concerns have been dismissed by the Dwyer Group. If you recall, on the
episode of Undercover Boss, the franchisee owners were underhanded with their employees and failed to follow the business model outlined by the Dwyer Group; thus, it is logical to conclude that there are consumers of these franchisee
owners who have also been the victims of unscrupulous business practices at the clutches of their commission only-based business model.
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