Complaint / Review
Pond Solutions.com
Overcharged for shipping

On Sept. 7 I ordered 2 items from this company for a total of $30. The check-out page did not include a shipping charge, but it was specifically stated that the shipping charge would be whatever the shipper charged them.

I received my credit card statement and was shocked to see a separate shipping charge dated 9/21, for $17. The item was shipped UPS ground, and weighed 3 pounds.
I checked UPS and found that this package, not including any volume discount the company receives, would cost a maximum of $8.64.

They charged me double what the actual shipping cost was. They did not respond to my e-mail, and I am sure they are heavily inflating their profits through excessive shipping charges.