I bought a couch from The Brick. We bought the extended warranty, (that does nothing) in the event that something should happen to the couch.By day 3 the couch had broken so we called and they sent out a technician to look at it. He said there was nothing wrong with it but I made him look harder as I heard a snap when my son sat on the couch. Because I was so insistant he adventually found the broken part on the frame and we got a new couch. When this one was delivered the bottom on the wood had some scratches and chips so they offered $150 cash back or a new couch. We took the money as this was really no big deal and nothing a marker couldn't hide. It took almost 4 months to get our money and 4 trips to the store on our own time and gas. I again in the mean time had called to have the couch looked at again as one of the spings was broken and the foam in some of the cushions was compressed.in my opinion this should not happen in such a short peroid of time. The guy came out again, checked it out and left. We never heard from the Brick again. Keep in mind this was 9 months ago. I called them one day as I kept getting random calls from some automated "important customer" speal inviting me to spend more money at their store. They just caught me on a bad day so I called to have my number removed from the calling list and complained to the manager about how this to me was a slap in the face since I wasn't taken care of well with the purchase I had already. He told me they called me in June (6 months after the technition had been at our house) to let us know that the one part of the couch could be replaced but the rest was normal wear and tear. I told the manager my story and he asked how long I had the couch for. I told him well over a year now and he said yes that would be normal wear and tear. I told him that if this has just started to happen then maybe it would be but this was happening right from the get go. I am waiting to see if they are going to do anything for me or not. I will let you know... But I swear by everything that I am I WILL NEVER NEVER NEVER shop at The Brick again!!! I should have learnt when I bought my bed from them!!!
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