I bought a 15x42 Summer Escapes (by PolyGroup) pool in June for my 2 year old daughter. The pool pump lasted 2 weeks and broke. Immediately we called customer service and after a 1 hour wait, we were told their computers were down and they would call us back.
After 5 business days, we called them back again and we were told that there was insufficient information and that is the reason we never received a call back. We were told to fax in the receipt and we would have a pump in 2-3 weeks.
It is now 3 weeks. We called them to find out they have been sitting on our replacement pump because there were unsure of the pump we needed.
By this time our pool has a large amount of algae even though we have been chlorinating it and shocking it. The pool needs to be filtered every day to prevent algae growth.
Now we have drained the pool and the amount of algae stuck on the sides of the pool is disgusting.
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