We purchesed a spa tub through Master Spas of Long Island and since the day it was delivered it did not work correctly. I called numerous times to have it fixed and they sent people out who were not even technicians which were not able to fix it of coarse. After 7 visits to our home to look at the spa the manager Richard Tamberino came and agreed to replace the spa, that was 7 weeks ago even though he said we would have the new one in 3 weeks.
He never ordered the spa and to top it off no one notified me! I found out today September 1st! Now they say that they will send a real technician out next week to look at it again. What's next? They have no idea how to run a buisness, why would they send someone to look at the spa if they weren't certified in the first place.
What ever happened to good old fashioned keep the customer happy.
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