Cal Spas is not honoring their warranty with me. I have a Cal Spas brand spa that is currently under warranty. Since April 21st I have had a pump & warranty repair on order with Premium Spas who is listed as a dealer and/or service center on Cal Spas website. Since that time, the only effort Cal Spas has taken towards my warranty repair is to deliver the wrong part to Premium Spas for my repair. I keep getting the run-around from John Nelson (noted here by him as Warranty and Technical Manager for Cal Spas). I have been told twice now that my pump is going to be delivered to Premium Spas & have been given dates. Still there is no pump.
I do not feel confident that Cal Spas will ever give me warranty service on my spa now, or in the future. It is evident by reading the reports here as well as being told by the service people at Premium Spas that they have been having problems with Cal Spas for awhile. I keep hearing rumors that they are going out of business and they are not paying their bills. Cal Spas has closed the dealer that they used to have in my area. I am stuck for this pump because I have been told by Premium Spas that it is a Cal Spas proprietary part & they have none in stock. Not even to purchase!
I may have to hire a contractor to take my Cal Spa brand spa out of my deck, purchase another brand spa & install it. My deck was specifically built around this Cal Spa brand spa. I see in these reports here that people have actually gone to court & won judgements over Cal Spas lack of warranty service. Well it appears that this might be the road I have to go down. Or better yet - CLASS ACTION LAWSUIT...
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