I work for an HVAC company who was on American Home Shield's contractor list up until two weeks ago. We did a job for them in April in which we were authorized and paid to install a water source heat pump.
The first unit ordered by AHS was the wrong one, we returned it and ordered the correct one. We received it about a month later. At that time we had a very busy work schedule and informed AHS that we couldn't install the unit for a little over a month. We suggested they find another company to do the work. They refused.instead these unsuspecting customers had to wait almost two months from the date of the original call (an emergency call at that!) for their a/c to be fixed.
We opted to return the customers $350.00 for non-covered items so they could purchase a window a/c unit to keep their house cool on hot days. We did not have to do this, but we felt sorry for this family as they have small children, and because it was mentioned to AHS to find someone else to go to the customers home to do the work in a timely manner. We finally completed this job and we had a satisfied customer. AHS paid us for our services and that was that.
Well, you would think it ended there. Not a chance. Here we are three months later in July. AHS took back the money they paid us to do this job. They say the unit was installed improperly and they sent another company to "fix" our mistakes. HA, my service manager has been doing HVAC for almost twenty years. He fixes alot of units that other companies install improperly. But to think he installed one improperly, I think not. Although our contractor relations manager for AHS cannot provide any proof of such said company, nor an invoice where they paid this said company for their services. Sounds suspicious huh?
We will be seeing AHS in court for our money and I hope anyone else ripped off by American Home Shield takes them to court also. They are a big scam! If they can ripoff their contractors, then who's to say they won't rip you off too. And God forbid you don't maintain your systems and appliances because they will deny you in a heartbeat. If you are a customer of AHS please change your filters EVERY 30 days and have your heating/cooling systems cleaned TWICE a year or they WILL deny your claim due to improper care and MAINTENANCE. They are ONLY responsible for NORMAL wear and tear. Please think twice before dealing with AHS and above all, READ the fine print in your contract!!!
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