We've purchased a brand new home in Anthem, Arizona. Our New home has long cracks in our walls and around our windows. We have tile that looks as if it is shrinking away from the walls.
Our windows have bowed outward, and we have what looks like the ceiling is moving away from top of the wall. If I only new how to work my digital camera, I would gladly publish the pictures here. I do have regular pictures however.
Our "customer care representatives", we have had 4 so far, have passed us back and forth between them, and not one of them has solved our problems. I have spoken to their engineers, our engineers and 3 lawyers.
All of Pulte/Del Webbs customer care representatives dropped-the-ball when it came to responding to our initial calls in a timely fashion. The represdentatives had to be told over and over that they need to follow up on the situations. These same people never provided the exceptional service they promise and promote in their website and sales office.
Now, we have been told that our water heater needs to be replaced... This is a new home! We have only been in it 6 months and we don't use that much water as a couple!
I work at the place where Pulte/Del Webb holds their meetings and I get to hear all of their "customer service" training meetings. I also here their sales training meetings. They are trained liars basically.
Very dissatisfied customers
The Stickles.
0 comments