I called Empire today because of their guarantee on TV next day installation which took 2 weeks to get installed. When the carpet came I questioned the installers to make sure what I paid for was what I was getting the carpet looked a little differant from the sample which I had picked from.
They will tell you up front that they cannot leave any sample pieces, I believe that's so you can't compare what you thought you bought with what they brought. After 1 month it not only showed abnormal wear, but a couple of spots showed up and keep reappearing after a few days.
I called and spoke to Ernesto who said someone would contact me in 2-3 Days, after 2 weeks I called back spoke to Patsey who gave me the same lip story and 1 week later I spoke to Nicca. I have yet to hear from anyone this company and they will never get my business again.
This business reminds me of a used Auto lot, Once they have your money you are on your own. Take it from me, you do not want to deal with this company, it seems as if they sub everything out and don't follow up on complaints. Warning watch for Bait and Switch and don't ever expect any problems you have with their products to corrected.
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