Had plush carpet installed in by Empire Carpeting. I was not happy with constant problems with staining of rugs. We had it professionally cleaned several times. Did not permanently remove stains. We do not wear shoes in our home and I have a housekeeper. Each time it was cleaned carpet was stain guarded. I also had a spot buster machine for small spot treatments.
I have never encountered such poor service from a company in all my life. I called them for a service call for staining around 2007. They said there was no warranty because the carpet had been cleaned improperly. I do not recall being told how to clean this carpet. I have a Masters Degree plus 30 credits toWard my PHD. I think I am able to follow directions and I know FRAUD when I experience it.
I bought my own steam treatment system to clean my wall to wall carpet and still no luck. The rugs are now full of dry rot and wrinkles and look atrocious. Calling them again in February, I was told they would not come out to see my rugs. What a caring company.
Do not do business with this company. Have you ever heard of Beaulieu carpet.? Never again.
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