I want to start off with a positive note. I have never had a problem with a tech being very friendly and qualified to help me understand what my plumbing problems were. However, they are never on time, way over price and try to make improvements/repairs when they are not needed.
We first had ARS out to our home when one of our water heaters started leaking. They replaced it and finished the job with a bill ($980.00) that was acceptable at the time. The technician recommended that we purchase the one year service contract ($268.00). We took his advise and purchased the agreement. They came out a week later to for the first service. I questioned why they would come out to service a water heater they just put in. I was told they were here to service the other units. This service cost another $140.00 because they had to replace a contact on a lower unit (per what is on my bill).
They came out again for the service agreement 6 months later. After the tech. Was finished he handed me a quote for $1,600.00 for repairs that he recommend. I told him no way. One month later our upstairs water heater went out. I called ARS and by my surprise they wanted ($1700.00) to replace the unit. REALLY!!! I was livid. They replaced a larger water heater in the garage 7 months ago for ($980.00). Now for a smaller unit they want an additional $700.00 to take it up stairs.
I called ARS to ask why and they said if that is what the tech quoted you then that is what it is. They would not answer me why it cost $700.00 to take it up stairs.
We had another company come out and replace the water heater. They charged $350.00 for the unit and $300.00 to install it. They also recommended to NEVER purchase the service agreements because it is just a way for the company to get out to your house and convince you that they have to do repairs. I will never recommend ARS to anyone!
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