Complaint / Review
Rent A Center
Over Charging Customers

I have used this facility before with no problems. I guess under different management. I know to pay off early or they will really make money off of you. I brought a couch and recliner used, I had 90 days to pay off. I didn't pay it off in 90 days. They do not inform you that your 90 are fixing to expire. I guess they wouldn't because that's when they make double amount of money on you. I think it is ridiculous that your not even given a fyi when your in there making a payment. They doubled their money on me. I guess they could have made tons more money, but I caught it in time before they completely drained me. Everytime I would go in there to overpay on my account the next month the total payoff amount would be greater than before. The manager, if you can call him that informed me when I was overpaying they was putting it in a so called "suspense account" still doesn't make any sense to me, but they would set this money aside like a saving account. Really, just put it towards the account that I owe. The staff that works there never can answer any accounting questions about the account. I recently paid it off and the staff member answering the phone gave me an incorrect balance again and I refused to pay at that time. I left a message for Tommy, the Manager to call me back. The staff employee had the nerve to tell me that Tommy was very busy right now, therefore I told him if ya want my money he will be calling me back. The manager called me back shortly and the payoff was less than what was quoted by the previous staff member. My question is what would have happened if I paid what I was told the first time... Sounds like something isn't on the up an up. The manager also had to nerve to asked me "what else he could sell me"... I told him that I will never purchase anything from this establishment again and that I would sit on the floor before I ever purchase anything from them. What have I learned from this experience is don't ever buy from these crooks and always, always, read the fine print and look closely to your receipts.