I had purchased a 2001 Dodge Ram pick up New and was given this finance company to work with. I did have really bad credit which in turn limited my choices for financing.
I have had nothing but problems with this company. I have always used the Western Union Quick Collect and they still have screwed up my payments.
One time they credited another account with my payment and then harrassed me as to why my payment was not there, two months went by before they found it.
I recently am able to pay off the total amount due and that took 4 phone calls to get correct amount so I could have a cashiers check printed. The first guy I spoke with couldn't comprehend that I was asking for a PAYOFF amount. He just kept asking when I was going to make the current payment. Why would I want to make a payment when I am trying to pay the whole thing off? I then asked to speak with a manager and he asked me why, I told him he wasn't understanding me and that maybe his manager could help.
He refused to transfer me to his manager and after about 15 minutes of running in circles with this guy. I told him that he was an idiot. He then hung up on me. Yes I was wrong to call him an idiot but he still did not understand that all I needed was a payoff amount, this is after I told him I was going to overnite it to him the next day. I then called back and was greeted by a friendlier person who tried to help but I was then transferred to yet another person to get the payoff amount.
After this and before I had the check printed, I made sure to call back the next day so I wasn't going to have the payoff for the wrong amount, this person tried to do the same as the first and I cut them right off. I told them I just needed to verify the payoff amount I was given and she stated a completely different amount!!! Now I was beyond frustrated I finallay got a manager on the phone to verify the first amount I had was correct and procedded to have the cashiers check made out and proptly Fed Ex'd OVERNIGHT which they received Monday the 11 of July. As of the time of this letter thay have not posted the money to my account.
I have received three seperate calls from the collections department DEMANDING payment. THEY ALREADY HAVE IT!!! Aughhhh
The first lady who called asking for payment on Tuesday told me that she will put a note that we should not receive any more calls. And that She would follow up and make sure I get my title and all the necessary paper work. Then on Wednesday I received another call I was not home when this one came in just a message from them.
But the one I received yesterday the 14th of July took the cake. He was RUDE and demanded to know where my payment was. I told him that they had my Payoff check and that they received it on Monday. He then asked me how did I know they received it. I told him I had the confirmation signature and tracking number to verify and he told me he couldn't and that I need to send them a payment.By this Time I have completely lost and type of restraint when talking to him. I asked for a manager, he said none available till late next week. I told him that was not acceptable and he said too bad.
Now my blood is beyond boiling I am ready to reach through the phone and rip his head off. I told him I would like to speak with some one incharge. Still no noe to speak with other than himself. Trying to keep calm I ask to speak with the payoff department. THere is no number to the payoff department. So if there was a problem with it posting to the wrong account there is no one to speak with.
I finally had enough of the guys attitude and asked for the Managers Voice mail. He wouldn't put me through to them. And said he had to go and HUNG UP!!! Still no where close to an answer just more headaches.
Called again today to find out what's going on with my check. Lady on the phone answers and starts the normal questions. I cut her off because this is the 10th phone call of verifying info, and she repremands me for interrupting her. I told her I just needed to know if the check had posted yet. Rudely states that I am past due and that I have payment arrangements setup. I hadn't set-up any payment arrangements. And that I didn't know what she was talking about. No check yet.
I called our LOCAl Household branch, they aren't the auto fiance place but I was hoping the could help, just gave me the same number I had. THe lady here was very friendly and was really trying to help me out. But they don't even have numbers to call. This has been so frustrating, I will NEVER in my life recommend this company to anyone.
Amanda
palm bay, Florida
U.S.A.
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