Went to RAC for two items. I was in an auto accident and waiting for settlement monies. I made the payments on time. Never late... Called in October and asked for the payoff. Was told $900. I asked is this the total exactly? Yes. I again asked if I made my $50 payment I would subtract and owe them $850. Yes. I was talking to the store manager. So I called on December 23 and was told the payoff was $400. Again, confirmed by the store manager. I then again asked to make my $50 payment I would owe $350.
So, January 3rd I called and said I want to pay off the $350 I owe. Oh, I was told, the new store manager is here. So he comes on the phone and tells me the old store manager was wrong and I owe $800! I said no, I was told a week ago, I owed $350. Sorry I was told pay the $800 or they would come and get the merchandise. I also asked for an itemized breakdown and was denied a statement of my account.
So, I paid it off. Plan to file with the SC Attorney General. Rent a Center is a scam!!
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