For Mother's Day, I ordered a slide and spacers for a bracelet for my mom. First off, the slide didn't look anything like it did online. It was very cheap looking and I was very dissatisfied, so I called the Jewelry store and was told I could return it. The store manager was very reluctant and was bordering on rude.
I sent the merchandise back at my own expense, of course. I received my credit card statement yesterday to find that they credited back to my card an amount $73.50 short of the purchase price.
I just phoned them again. First off, the staff is not overly friendly but when the manager got on the line, I politely asked about the discrepancy. He immediately got rude with me and told me there was a 30% restocking fee that was plainly displayed on their website. I did go back and look - yes, it is there and it says that returned merchandise may be subject to a 30% restocking fee. It just seems to me that they could have mentioned this to me when I called about returning the merchandise. I guess I'll be reading all return policies very closely from now on (honestly, who reads that stuff online anyway? You can believe it was nowhere on my e-mail reciepts or any correspondence, which I have saved copies of) But the second verse to that story is that I'll NEVER order from this establishment again. I just find it extremely hard to justify charging me nearly $75 to put a slide that isn't much bigger than a pencil eraser back on the shelf!!!
Besides the aggravation of being out that money, the customer service is totally unacceptable. The staff and manager are extremely unpleasant to deal with. I'll be buying all jewelry locally now, I can assure you!!
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