This company is probably the most shady online company I have dealt with on the internet. I purchase a torsion spring on their website as the price seems cheaper then ones at our local store for my dad to replace the one that was broken in his garage. When the item arrive Our garage door installer said that the spring was not of correct size and dimensions to what we need so we ended up purchasing one from a local garage door store. After everything was installed I email their sales guy to know where to ship the return packaging. He replied back with 6 simple words "We don't offer refunds on this item". Now bear in mind that nowhere on their website does it says that they don't offer refunds on certain items even if they are BRAND NEW.
From the time I selected the item to when I click the checkout tab their was nothing on their page to let me know that I cannot return an item. A simple banner of "THIS ITEM IS NON-RETRUNABLE" or "WE DON'T OFFER REFUNDS OF ANY KIND FOR THIS ITEM" or something to that effect would've prevented me from doing business with such a pathetic company. Please don't do business with this company because you will regret it if you're stuck with a product you don't need and they will absolutely refuse to refund you even if said item was brand new.
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