I had 4 windows and a door installed by this horrendous company. As per many reviews I have sadly only since read I got pressured by the bullying non stop repetative sales blabber. Don't fall for it, in fact even better do not invite this company into your home. It's like an old vampire tale, once you permit them to come into your home they are free to enter your life and bleed you dry financially, emotionally and destroy your faith in ever having windows and doors fitted again. I have since learned how to fit them and fitted my new back door and kitchen window myself with no great hassle, custom built and for a mere fraction of the price. To give you an idea I had a custom built window the same Veka standard, better quality it turns out than weatherseal though and it cost me £245 to have made and £50 in fittings for me to fit. Weatherseal charge you about £1,000 per unit no matter what size if you have 5 units the price will be about £5k if you have six units even though the sixth is small it will be about £6k.
Customer service? What customer service? One of my windows would not lock properly so I phoned, only to be told they were short of staff? So it would take some time to get back to me.By this they meant weeks and me repeatedly calling them time and time again, but eventually after weeks of hassle and stress they fixed it. That's what happens IN warranty.
10 year Guarantee? Well now is it really? Since the day my front door was fitted the hall just seemed cooler sometimes in winter actually cold. I wish the alarm bell in my head had rung louder because roughly 2 years after fitting I found why, the wind was blowing cold air in through the hinge side of my "luxury" door. So I contacted them and they said they would send me a gaurantee claim form and I could get it fixed. They missed telling me one little thing though because I'de imagine they knew it would likely not go down well... It will cost £90 callout fee for the work to be done! £90 to fix their own faulty product? So to make money just build in a few faults then later make your customer pay to get it fixed under guarantee. I have heard of others being told £75 so not even the fee is honest or consistent!
I thought this must be a mistake so I phoned them and the lad on the phone simply kept repeating that yes I would need to pay a £90 callout fee, in advance every time I said anything.
Me - quot;Yes but it's faulty"
Him "you have to pay a £90 callout fee in advance and we will come out"
Me - why should I pay a fee to get a faulty product fixed under guarantee?
Him - yes you have to pay the fee
Me - I'm not paying a company to fix their faulty product that's not right.
Him - You just need to pay the £90 fee
Me - I am going to contact Trading Standards
Him - All you need to do is pay the £90 fee
And so on and so on. The robots on the phone don't listen I imagine I could have told him santas just landed on my roof and he'd have said yes just pay the £90 fee. Very near the end of the conversation he briefly said I could maybe claim it back after. Claim it back, I shouldn't have to pay it in the first place!
So to sum up - this company are horrendous and once they have sold you something they couldn't care less about you. Do not use them do not let them get your phone number, do not let them into your home!
I work shifts and got called daily over and over and over asking would I recommend them? Do I want more work done? Would I like some special offer on more windows? Despite demanding not to be called and being on the telephone preference scheme, it was only when I advised them of my particular employment and that legal action would be thundering their way that the calls finally stopped. Well when I say stopped, they became far less frequent and petered out. Although I still get calls from their partner companies annoying me.
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