Almost one year ago we were in need of new windows. We contacted what seemed to be a reputable company. Remodel America sent a salesman out to the house with a fancy sales pitch. We ended up purchasing 18 new windows and a door for 16K. One day after the original installation, a different sales person was at our door step for a check. We were not even completely satisfied with the installation and was waiting for the door to be installed one week later. The installation crew left a huge mess (saw dust, etc) and I had requested they come back and clean up which never happened. Five months after the request to install the door - it finally happened. We had several windows that did not fit. When the wind blew the windows would make a "howling noise". After about two months of requesting yet another problem to be fixed. One window was "fixed". I am still stuck with windows in the bedroom that howl every time the north wind blows. Just before the holidays I was relentless on contacting the company to get the problem fixed. I could never seem to contact anyone at Remodel America. I finally contacted the installation company and was informed that Remodel America was "closed" until shortly after New Year's. I have called the company daily since the first of the year. When I call I get a "all lines are busy" reply and I am placed on hold indefinately. I still have "howling windows" and a door that does not fit. Someone please help me!!!
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