Purchased chaise lounge from ATG. Called week after week, same story "will be on truck soon" at Klausner. Finally, after 16, I cancelled order. Then when I called back to make sure Visa refund processed, I was told "the merchandise was 'in route on truck" and order "could ...
I ordered lighting to replace all lights around my house in December. An additional order was placed the same month. The first order was completed correctly. The second was misspacked and instead of lighting contained plumbing equipment. I am Canadian and sent an employee to pick up the shipments ...
Item color was misrepresented online. Before placing initial order, called ATG Stores and specifically asked about return policies. After placing order, never received an invoice. One month AFTER order, they emailed that item was BACK ORDERED. Two weeks later, they emailed shipping notification. ...
Do not buy from ATG Stores dba Lighting Universe. Product ordered arrived late, damaged, and defective. Multiple calls to customer service were ineffective. Promised replacement, never came. Promised replacement parts (that I told them would not resolve the manufacturing defect). Asked to speak to ...
I purchased more than $600 of kitchen cabinet hardware. After two days of not hearing anything I called ATG. They said the hardware was on back order and would not be available for a month. I said I could not wait and asked them to cancel the order. The representative said they would contact the ...
I ordered 2 ceiling fans, 2 light kits and 2 remote kits. I received 2 fans, no light kit and the wrong remote kit. After calling 3 times, and being disconnected 3 times, i finally got through. The rep, david bevan, seemed very friendly & helpful and assured me he was going to make this right. ...