Usacomplaints.com » Miscellaneous » Complaint / Review: BeachStore.com - Refusal to Reimburse for Shipping & Sending Wrong Item. #677293

Complaint / Review
BeachStore.com
Refusal to Reimburse for Shipping & Sending Wrong Item

This company sent the wrong color item after having written the wrong color down apparently on a phone order that I made. The company sends no paperwork, no invoice with its shipment.in order to return an item, the customer must go online and fill out information and await an emailed form to send back with the item. The company charges—in addition to the shipping incurred by the customer to return the item— 20% of its value to restock the item. I filled out the information online but the website did not seem to work properly. I phoned to make sure the company had the correct info from me in order to obtain the required return form. The one and only person who answers the phone at the company said the info I entered had gone through and that I would be receiving the necessary form via email. 24 hours later: no email. I called the company's 800 number 3 times in a row. The person who answers the phone could be heard by me; she could not hear me. I called the operator: operators cannot help with 800 numbers. I went back on the company's website and located its local number. I called that number and the person could hear me. She said something had been wrong with their phone and it had been corrected. I asked about the emailed form; she checked into it and discovered that it had not been sent because the company's email "had gotten stuck." So I had to catch their error myself. She said she would resend it. I suggested we stay on the phone together until she had sent it and I had received it. I waited for 8 minutes of silence and then hung up. I called the company again and the same person asked me if it had gone through: it now had, a full 10 minutes at least later. I asked to speak to a supervisor to request that the restocking fee not be charged to me due to all of the company's inefficiency in handling this issue and its multiple non-functioning means of customer support. She said he was in the warehouse and busy—I tried to explain what I wanted and during our conversation the "supervisor" became free. He told me he was the manager; I explained what had gone on and made my request for the non-charge of the 20% fee. He replied that that was not possible because he did not have the power to do this. I asked to speak to the owner or for the owner's name. He refused to give it to me. I asked for his name; he would only give me his first name which he spelled Uitan. When I further explained that the company had sent me the wrong color item, he said that he would require a digital photo of the item first and sent me an email asking me to send him an attached digital photo that his website could upload.

I told Uitan that I was putting this issue in dispute with my credit card company and that I would be returning the item even though he told me not to until he had received the photo etc. He tried to imply that there was something wrong with my phone when I called the 800 number. There isn't: the call went through to his local number, to the operator, and to my credit card company afterwards. I looked the company up online and discovered that the real name of the person I had been speaking to is not spelled Uitan but Eytan and that his last name was Benzeno and furthermore that this so-called manager was in fact the owner of the company. He certainly did have the power to forego the charge for the restocking fee. So he seems to have lied to me on more than one count. This company seems to be ineffective, understaffed, and not trustworthy; it certainly does not believe in maintaining good customer relations. I would not order anything from them.


Offender: BeachStore.com

Country: USA
Phone: 8884023224
Site:

Category: Miscellaneous

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